Watch Steve in Action
Video Clip #3 - Avoiding Project Failure
Seventy-five percent of projects fail. They go over budget or miss deadlines or come in under spec. Steve explains how being willing and able to speak up and hold crucial conversations around known problems during the course of a project can have a profound effect on improving these results.
Video Clip #4 - The Crucial Confrontations Process
Steve explains how using the crucial confrontations process can save time and resources because problems get solved when they arise instead of working their way up the chain of command. He sets up and shows a video that demonstrates the need for the first step in the process.
Video Clip #5 - To Speak or Not to Speak
When we feel that our message may not be well received, we often feel like we have two options: Either tell the whole truth and offend others or water down our message and maintain relationships. Steve explains that we can create safety that makes it possible to talk about almost anything with almost anyone.
Video Clip #6 - What If the Other Person Doesn’t Care?
What do you do when you bring up a problem using your best crucial confrontations skills, and the other person responds with, “So what?” Steve explains our dangerous tendency to move to power in these situations.