Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Audience participants will walk away from this fun and engaging speech with a new set of high-leverage tools to effectively achieve breakthrough results. Armed with a new skill set for holding others accountable, participants will create more positive results personally, professionally, and throughout their entire organization.
Participants experience significant improvement and real results in areas such as:
- Performance - New research demonstrates that disappointments aren't just irritating, they're sapping organizational performance by 20 to 50 percent. Organizations skilled in Crucial Confrontations salvage lost performance by openly discussing deviations and disappointments in a way that holds people accountable without leading to defensiveness, resentment, or sabotage.
- Productivity - Struggling organizations experience 50 to 100 percent improvement in productivity after implementing Crucial Confrontations skills. Results are attributed to employees' willingness to deal with violated expectations early before they escalate to chronic problems that clog productivity and halt performance.
- Teamwork - Team members skilled in Crucial Confrontations hold everyone accountable to the same standards, and replace jealousy and inequity with justice, unity, and synergy.
- Change Management - Eliminate resistance and make positive and lasting changes by replacing fear and uncertainty with natural and enduring motivators.
- Quality - Employees skilled in Crucial Confrontations discuss challenges and barriers in a way that yields creative and eagerly-supported solutions, bringing the best ideas to the table and ensuring the ideas are implemented in a timely and effective manner.